Shipping Policy

We work with trusted third-party fulfillment and shipping partners to carefully produce and deliver your order.

Order Processing

All products are made to order. Please allow 2–7 business days for production before shipment.

During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• Spain: 3–7 business days
• Europe: 5–10 business days
• International: 7–20 business days

Please note that these are estimated timeframes and not guaranteed delivery dates.

Tracking

Once your order has been shipped, you will receive a tracking number by email when available.

Tracking updates are provided by the shipping carrier and may occasionally take time to appear.

Delays & Carrier Issues

While we do our best to ensure smooth delivery, shipping is handled by external logistics providers and carriers.

For this reason, we cannot guarantee delivery times and are not responsible for delays caused by:

• Shipping carriers
• Customs processing
• Weather conditions
• High shipping volume
• International transport disruptions
• Other circumstances outside our control

Lost or Stolen Packages

If a package is marked as delivered but cannot be located, customers should contact the shipping carrier directly.

We are not responsible for lost or stolen packages after delivery confirmation has been provided by the carrier.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees for reshipment.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.

Contact

If you have any questions regarding your order, feel free to contact us and we’ll do our best to assist you.